Retailers have big questions about AI
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UK shoppers often abandon baskets due to poor online checkout
payabl. has released a survey, questioning customers from the UK, Germany, and the Netherlands in regards to the importance of the online purchasing experience. According to the findings based on the observations of customers across the UK, Germany, and the...
4 Ways to Improve the Post-Checkout UX – Baymard
Key Takeaways Sites often bungle their chance to retain users as they check out This can lead to missed additional purchases and users who never return This article offers 4 proven ways to retain users in the areas of account creation UX and user-created...
Customer Service Shifts to Revenue Driver
Enterprises are expanding their use of artificial intelligence (AI) in customer experience to encompass the entirety of the process, not just relegating it to back-office tasks. In addition to speeding up the work of customer experience (CX) teams, it also...
Australia and Brazil’s Shared Vision for the Future of Checkout
As digital economies race to streamline the payment process, the checkout experience is at the forefront of change, with innovations around customer experience and security redefining how merchants and consumers engage with payment technologies. Merchants,...
80% of Pay-by-Bank Users Report Better Data Security
As digital payments evolve, pay by bank is gaining traction in consumer-facing sectors. The payment method is in its early stages, but it’s already helping reduce cart abandonment, improve data security and lower transaction costs. The PYMNTS Intelligence...
How to Create a High Converting Abandoned Checkout Flow (2025)
In this video, I walk you through how to structure a high converting abandoned checkout flow. If you’re an established ecom brand that is looking to scale, let’s chat about improving your email strategy: https://calendly.com/-jpmarketing/email-growth-consultation Our...
Early Pay-by-Bank Adopters Poised to Win With Gen Z, Millennials
Younger consumers are much more open to trying new payment methods, and payments players must be prepared to offer them the spear-tip mechanisms they crave. These digital-first generations, like Gen Z and millennials, prioritize convenience, speed and security...
The 2025 retail playbook: how to create a winning ecommerce strategy
Just as coaches dissect every play after the Super Bowl to build a winning strategy for the next season, retailers, following a record-breaking 2024 holiday shopping season, find themselves with a comprehensive playbook of successes and areas needing...
