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Only 22% of Shoppers Prefer Payment Options on Brand Websites
Cart abandonment — when online shoppers select items with the apparent intention to buy, only to leave those items sitting in digital limbo — happens on every eCommerce website, but PYMNTS Intelligence data reveals that it is especially common on brands’ sites....
Retail Customers Demand Simpler Checkout Experiences
Shoppers increasingly expect retailers to simplify their checkout processes, as both expert insights and surveys of consumers reveal. In the recent PYMNTS report “What’s Next in Payments: Payments Modernization,” 15 payments and financial services executives...
The End of a Transaction is Just the Beginning: Fostering Engagement, Loyalty and Return Visits at Checkout
To compete today, retailers must develop new and innovative ways to engage their customers and generate more loyalty. Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a...
High-Income Shoppers Likeliest to Abandon Carts Online
As shoppers engage with eCommerce channels, high-income consumers prove, perhaps counterintuitively, to be the most likely to ditch their would-be purchases without completing the transaction. By the Numbers The PYMNTS Intelligence report “How Preferred Payment...
