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Customer Service Shifts to Revenue Driver
Enterprises are expanding their use of artificial intelligence (AI) in customer experience to encompass the entirety of the process, not just relegating it to back-office tasks. In addition to speeding up the work of customer experience (CX) teams, it also...
Australia and Brazil’s Shared Vision for the Future of Checkout
As digital economies race to streamline the payment process, the checkout experience is at the forefront of change, with innovations around customer experience and security redefining how merchants and consumers engage with payment technologies. Merchants,...
80% of Pay-by-Bank Users Report Better Data Security
As digital payments evolve, pay by bank is gaining traction in consumer-facing sectors. The payment method is in its early stages, but it’s already helping reduce cart abandonment, improve data security and lower transaction costs. The PYMNTS Intelligence...
How to Create a High Converting Abandoned Checkout Flow (2025)
In this video, I walk you through how to structure a high converting abandoned checkout flow. If you’re an established ecom brand that is looking to scale, let’s chat about improving your email strategy: https://calendly.com/-jpmarketing/email-growth-consultation Our...
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