NPS: met die ene simpele vraag kun je niet veel

NPS: met die ene simpele vraag kun je niet veel

0 – shares like bookmark Mi-choe Emanuelson van Mopinion 0 21 oktober 2021 om 13:00 5 minuten lezen NPS viert bijna haar 20e verjaardag. In 2003 schreven Reichheld, Bain & Company en Satmetrix Systems hierover in de Harvard Business Review. De NPS-score laat...
73 Million Are Already in the Connected Economy

73 Million Are Already in the Connected Economy

Consumers have become accustomed to near-ubiquitous internet access to get goods and services on-demand, as well as run multiple facets of their lives. As a result, customer experiences powered by digital technology are extending well beyond shopping, impacting...
How Banks Can Compete in the BNPL Space

How Banks Can Compete in the BNPL Space

Buy now, pay later (BNPL) is having a moment — one that won’t dissipate anytime soon. More than a fad, the payment choice that allows consumers to break up the cost of purchases into equal installments over a period of weeks or months is the fastest growing segment of...
Using POPs to Increase Efficiency, Lower Costs

Using POPs to Increase Efficiency, Lower Costs

Managing cross-border payments represents a key challenge for businesses that operate and have customers in multiple countries. Regulatory and tax issues are more complex, and transactions fees are higher than with domestic payments. Payment orchestration platforms...
Choice and Convenience Define Consumer Payments

Choice and Convenience Define Consumer Payments

From swiping a magnetic strip in-person to instant orders and payment plans, many of us did not anticipate the level of rapid development that would expand throughout the payments industry over the last two years. The buying power and payments preferences once in the...