Customer Service Shifts to Revenue Driver

by PYMNTS | Mar 24, 2025 | Client experience, Conversion

Enterprises are expanding their use of artificial intelligence (AI) in customer experience to encompass the entirety of the process, not just relegating it to back-office tasks. In addition to speeding up the work of customer experience (CX) teams, it also makes...

80% of Pay-by-Bank Users Report Better Data Security

by PYMNTS | Mar 10, 2025 | Client experience, Conversion

As digital payments evolve, pay by bank is gaining traction in consumer-facing sectors. The payment method is in its early stages, but it’s already helping reduce cart abandonment, improve data security and lower transaction costs. The PYMNTS Intelligence report “Cost...

Early Pay-by-Bank Adopters Poised to Win With Gen Z, Millennials

by PYMNTS | Mar 7, 2025 | Client experience, Conversion

Younger consumers are much more open to trying new payment methods, and payments players must be prepared to offer them the spear-tip mechanisms they crave. These digital-first generations, like Gen Z and millennials, prioritize convenience, speed and security in...

The 2025 retail playbook: how to create a winning ecommerce strategy

by Redactie | Feb 24, 2025 | Client experience, Conversion

Just as coaches dissect every play after the Super Bowl to build a winning strategy for the next season, retailers, following a record-breaking 2024 holiday shopping season, find themselves with a comprehensive playbook of successes and areas needing improvement. Each...