Secure Onboarding Using Behavioral Analytics
Businesses worldwide enhanced their digital platforms to meet the needs of health-conscious consumers during the pandemic. As a result, the number of online profiles increased, and many consumers plan to keep conducting transactions digitally in some capacity. With...
Boost Cross-Border Business Efficiency Via POPs
The digital economy enables businesses to reach customers across national borders more easily than ever before. One study found that two-thirds of eCommerce firms sell beyond their home markets, deriving 31% of their revenue from cross-border sales; other data showed...
New Study: Checkout Frictions Rise
The many faces of friction in the checkout experience cover a range from time spent to value-adds like free shipping and other variables that add up to good — or less good— checkouts. PYMNTS developed the proprietary Checkout Conversion Index scoring system in 2016 to...
Lack of Checkout Features Make Consumers Switch
Motivated by a desire to control their shopping experience, consumers have significantly shifted their activities to the digital space. Every digital touchpoint represents an aspect of the customer experience, and could potentially end a sales relationship with a...
