Satisfying Customers With Behavioral Analytics
Customer retention is crucial for businesses of all types, even for those that are rapidly expanding and gaining new customers daily. There is a remarkably simple calculus behind this need: Acquiring a new customer is often five times more expensive than...
Grocers Aim to Escape Reliance on Third Parties
Across food and beverage businesses, the role of the aggregator is shifting. Going into the new year, merchants are looking to take control of their digital presences, scaling back their reliance on third parties in favor of more profitable direct purchasing channels....
Localizing Payments in Cross-Border eCommerce
The retail industry has undergone many changes over the last 21 months, particularly in the eCommerce space. Consumers quickly adapted to the massive digital shift out of necessity, and as a result of the unremitting digitization of the modern world, eCommerce...
Embedding Payments for Customer Experience
Thanks to the digital shift during the pandemic, more non-financial entities are realizing that they need to own and improve their payments experience to enhance the overall customer experience — but there is a myriad of options to consider. Companies that outsource...
