Use “Delivery Date” Not “Shipping Speed” (41% Don’t) — From UX Research to Implementation Roadmap – Articles – Baymard Institute
Key Takeaways “Delivery Speed” requires users to estimate themselves when they can expect to receive their order 41% of sites in our benchmark didn’t provide the delivery date, forcing participants to come to a halt to investigate or even guess when their order...
Omnichannel commerce: 5 strategies to grow your business in 2023
Consumers are discovering products and making purchases across more platforms than ever, and they expect businesses to meet them there as they do. Providing a seamless sales experience across multiple channels is the new norm, and to stay competitive in 2023,...
Online winkelwagentje verlaten voorkomen? Gebruik deze drie tips
Het plaatsen van producten in een winkelmand en deze vervolgens niet afrekenen. In e-commerce is het zogeheten “online shopping cart abandonment” schering en inslag. Maar is het inderdaad zo’n groot probleem als we denken? Waar komt het door? En wat kun je doen...
30 procent van de retailers wil in 2023 uitbreiden met een webshop in het buitenland
Nieuws - 20 juni 2023 - 05:54 Meer dan de helft van de Nederlandse retailers van plan is om in 2023 uit te breiden naar het buitenland. Dit blijkt uit het jaarlijkse Retail Report van Adyen, waarin wereldwijde en lokale trends worden besproken die bepalend zijn...
How do authorisation success rates compare between open banking, digital wallets and card payments?
More than 600,000 British businesses now use open banking (OBIE) in either a data or payments capacity. From streamlined collections in sectors such as lending and retail to increased financial control and tailored repayment options for customers,...
4 reasons why consumers abandon online checkout
£32bn lost as a quarter of online purchases end in abandonment. Credit: Shutterstock The study called ‘Battling Basket Abandonment’, conducted on 25 May 2023, demonstrates that millions of shoppers are left frustrated at the online checkout, resulting in one in...
How Businesses Are Using Data to Tailor Experiences
Businesses need finely-tuned personalisation approaches that furnish highly personalised buying experiences Since checkout is the final leg of purchase, brands should aim to make it as smooth as possible by removing all points of friction Fast checkout is one...
Merchants Offer Dozens of Features to Get Shoppers to Buy, Here Are the 10 That Matter
The value proposition of online commerce is, above all else, convenience. “Building a Better Online Checkout Experience: The Key Features That Matter to Customers” a PYMNTS and Checkout.com collaboration, surveyed 2,030 U.S. consumers and found that the biggest...
Instagram and Facebook will force their checkout experience on Shops soon
Meta announced today that it will be phasing out onboarding of new Shops without checkout on Facebook and Instagram enabled. Beginning April 24 of next year, Shops without checkout on Facebook and Instagram enabled will no longer be accessible. This means that...
