Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview
Introduction It is estimated that more than half of all online transactions are abandoned before completion. So called consumer dropout (also known as shopping cart abandonment) is therefore of great interest to both retailers and scholars. It describes the...
Include All Order-Fulfillment Options in the Fulfillment-Selector Interface (50% Don’t) – Articles – Baymard Institute
Key Takeaways Providing multiple order-fulfillment options can be very helpful to users, as some will take advantage of “store pickup” or local delivery options to fulfill their order However, our benchmark reveals that on 50% of sites these options are not...
The checkout is no longer merely transactional – it’s an essential part of the brand experience
Think about this: You have spent innumerable hours setting up an Instagram-worthy online store with eye-catching photos, your logo is perfect, and the products are amazing. But it’s the moment of truth and your customer has abandoned the...
Use “Delivery Date” Not “Shipping Speed” (41% Don’t) — From UX Research to Implementation Roadmap – Articles – Baymard Institute
Key Takeaways “Delivery Speed” requires users to estimate themselves when they can expect to receive their order 41% of sites in our benchmark didn’t provide the delivery date, forcing participants to come to a halt to investigate or even guess when their order...
Omnichannel commerce: 5 strategies to grow your business in 2023
Consumers are discovering products and making purchases across more platforms than ever, and they expect businesses to meet them there as they do. Providing a seamless sales experience across multiple channels is the new norm, and to stay competitive in 2023,...
Online winkelwagentje verlaten voorkomen? Gebruik deze drie tips
Het plaatsen van producten in een winkelmand en deze vervolgens niet afrekenen. In e-commerce is het zogeheten “online shopping cart abandonment” schering en inslag. Maar is het inderdaad zo’n groot probleem als we denken? Waar komt het door? En wat kun je doen...
30 procent van de retailers wil in 2023 uitbreiden met een webshop in het buitenland
Nieuws - 20 juni 2023 - 05:54 Meer dan de helft van de Nederlandse retailers van plan is om in 2023 uit te breiden naar het buitenland. Dit blijkt uit het jaarlijkse Retail Report van Adyen, waarin wereldwijde en lokale trends worden besproken die bepalend zijn...
How do authorisation success rates compare between open banking, digital wallets and card payments?
More than 600,000 British businesses now use open banking (OBIE) in either a data or payments capacity. From streamlined collections in sectors such as lending and retail to increased financial control and tailored repayment options for customers,...
4 reasons why consumers abandon online checkout
£32bn lost as a quarter of online purchases end in abandonment. Credit: Shutterstock The study called ‘Battling Basket Abandonment’, conducted on 25 May 2023, demonstrates that millions of shoppers are left frustrated at the online checkout, resulting in one in...