Will AI Agents Replace Shopping?

Fifty years ago, Susan was one of more than a hundred million Americans who drove to a shopping mall an average of once a week to buy things. By 1976, a third of all retail sales happened at the mall. Susan shopped exactly the way the mall...

Why Gen Z Is Trading Smartphones for Dumb Devices

There’s a special look kids give a floppy disk. They turn it over, tap the little metal shutter, and then ask, politely but devastatingly: “So where do you plug in the Wi‑Fi?” It’s the same energy adults bring to a rotary phone: reverence,...

Fashion’s Product Page Becomes A Person

Live shopping channels for fashion are growing fast, with over 500,000 hours being viewed per month in the UKWhatnotAs we scan our social media feeds on our phones, we are constantly being served some version of commerce disguised as...

Payments for retail: how membership-style saves money

Retailers are under constant pressure to protect margins while still investing in growth. From rising costs and economic uncertainty to shifting consumer preferences, there’s very little room for wasted spend. Payment processing may not be...

Amazon Brings Just Walk Out Tech to Pop-Up Stores

Amazon says it is bringing its “Just Walk Out” checkout technology to temporary retail locations. The company on Tuesday (Jan. 13) announced the debut of the latest iteration of its radio frequency identification (RFID) lanes, designed for...
4 reasons why consumers abandon online checkout

4 reasons why consumers abandon online checkout

£32bn lost as a quarter of online purchases end in abandonment. Credit: Shutterstock The study called ‘Battling Basket Abandonment’, conducted on 25 May 2023, demonstrates that millions of shoppers are left frustrated at the online checkout, resulting in one in...

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How Businesses Are Using Data to Tailor Experiences

How Businesses Are Using Data to Tailor Experiences

Businesses need finely-tuned personalisation approaches that furnish highly personalised buying experiences Since checkout is the final leg of purchase, brands should aim to make it as smooth as possible by removing all points of friction  Fast checkout is one...

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