Retailers Weigh Payments Choice, Overwhelming Customers
The conventional wisdom of online commerce is that payments should be invisible, and merchants should offer their shoppers as many payment options as possible. In an interview with PYMNTS, Nicky Schardt, director of product, customer experience at Spreedly,...
Behavioral Analytics for Smooth Authentication
Trust drives consumer experiences, and it can be negatively impacted in countless ways. An inconvenient login or checkout experience harms a customer’s trust in a merchant, and a false positive fraud flag can alienate a previously loyal customer. Consumers...
Apple overhauls iPhone checkout experience with larger images, focus on trade-ins, more
Apple has given the iPhone checkout page on its website a major overhaul. The new design features larger images, quicker access to shopping assistance, and more. There’s also a bigger emphasis on trading in other devices as well. The previous design for the...
The Paypers launches the 7th editition of the Payment Methods Report 2022
The Paypers has launched the 7th edition of the Payment Methods Report 2022, which offers a detailed look at the latest developments in the payment methods space and the new technologies that these methods rely on. The increasing number of digital shoppers...
54% of Clothing, Accessory Shoppers Abandoned Online Cart
While most consumers love the convenience and variety of online shopping, they find some aspects frustrating or time-consuming. As a result, about half of consumers have abandoned their online shopping cart on a potential clothing and accessory or home...
EU Retailers Pivot to Seamless One-Click Checkout
Shopping cart abandonment — an online retailer’s worst nightmare. According to Jérémy Pinto, co-founder of French retail tech firm JUST, research shows that of the 70% of online carts abandoned in France, half of them are abandoned due to an overly complex...
Survey Finds UK Shoppers are Frustrated with SCA and Merchants are Missing Out
LONDON--(BUSINESS WIRE)--After more than three months of living with regulations designed to protect ecommerce shoppers, consumers in the UK say they embrace measures to secure their transactions, but that they won’t tolerate a poorer shopping experience in the...
A Friction-Free Retail Experience: Fact or Fantasy?
The disruption and shifting demands of the past 24 months have elevated retail’s focus on the “consumer experience,” as e-commerce transformed the way retailers do business and forced large-scale technology adoption and innovation. But while it may seem like...
Shifting Payment Infrastructure—The Path to Frictionless Checkout and Decentralized Commerce
Introduction What’s the Story? More consumers are experimenting with new shopping channels and alternative payment methods (APMs) in search of improved convenience in the online shopping journey, even as peak pandemic effects subside. Shifts in consumer trends,...
