UK Merchants Cut Costs With Open Banking
Traditional card-based payment options carry high costs and introduce “an awful lot of friction” into payment processes, often leading to a high rate of online shopping cart abandonment. That is the viewpoint of Brian Hanrahan, CEO of open banking payments firm...
5 High-Level UX Takeaways from 992 Hours of Testing Leading Travel Accommodations Sites – Articles – Baymard Institute
Key Takeaways Our new research has uncovered 1,000+ usability issues specific to travel accommodations sites The research has resulted in 364 guidelines that describe the issues, as well as design patterns verified to perform well for users In particular, the...
Bolt CEO Breslow Steps Down
Bolt’s CEO Ryan Breslow is stepping down and becoming executive chairman weeks after an $11 billion valuation for the company was secured, Bloomberg wrote. Instead, the new CEO will now be Maju Kuruvilla. Bolt’s services provide payment software for online...
Relationship Commerce Moves Customers to ‘One to One’
In their 1997 marketing “Enterprise One to One,” Don Peppers and Martha Rogers zeroed in on the deeper connections possible for companies fostering close customer relationships rather than simply transactional affiliations. Long known as relationship commerce,...
Live Video Shopping Turns Purchase Intent Into Online Conversions
People put in the effort to go into stores intending to buy, which may or may not be what brings them to an eCommerce site or online marketplace, where they might just browse. This fundamental fact of retail is being reshaped in the pandemic era as eCommerce...
San Francisco startups vie for checkout dominance
In the checkout arena, it's a battle of speed, and two San Francisco-based startups with four-letter names are angling to make buying quicker and more convenient for consumers. Bolt, an almost eight-year-old company that's raked in $963 million in venture...
Automation beckons retailers as labor challenges endure
To help deal with a persistent labor shortage that has severely tested their ability to keep stores staffed and stocked, grocers are stepping up efforts to mechanize a range of essential tasks that historically have been handled by people. This includes adding...
Amazon Go convenience stores are headed to suburbia
Dive Brief: Amazon is planning to launch a new convenience store format aimed at suburban shoppers, the retailer announced Tuesday. The first of the new retail locations, which will sport the Amazon Go name and offer grab-and-go foods, beverages and everyday...
5 ways to increase ecommerce revenue
In pre-pandemic days, window shopping consisted of walking by storefronts with no intention of buying. Now, a new generation of window shoppers have emerged as U.S. eCommerce sales totaled a record-shattering $469.2 billion in 2021: shoppers adding items to...
