The Next Generation of Unattended Retail
First-generation self-service commerce solutions brought the science fiction of autonomous shopping to life. As these systems began to move from niche experience to everyday necessity, limitations that affect consumers and businesses came to light. These...
Unlocking 2025: key U.S. consumer trends shaping digital commerce
Connecting with every generation in the age of frequent shoppers Ecommerce has become an integral part of daily life. Millennials and Gen Z are leading the charge, with 55% and 48%, respectively, shopping online multiple times a week, driven by convenience and...
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UAE Merchants Expect Processors to Deliver One-Click Checkout
The user experience is everything when it comes to any online interaction — but especially in eCommerce, where the last few moments, at checkout, can make or break a transaction. A dearth of payment methods on offer, or friction-filled input of card details or...
It Takes a Village to Improve Online Checkout
Checkout is the last mile in commerce, representing the critical moments of decision-making that can make or break a sale — and by extension, merchants’ fortunes. Joint research from PYMNTS Intelligence and Mastercard in the “Online Merchant Checkout Innovation...
Payments Optimization for Choice, Confidence, Convenience
As the digital transformation evolves, payments optimization has become the ultimate test for businesses striving to maintain a competitive edge. Companies are seeking the perfect balance in their payment processes to maximize both revenue and consumer...
45% of US Online Merchants Want One-Click Checkout Solutions
One-click checkout solutions top the wish list of U.S. online merchants when it comes to checkout and payment technologies. Forty-five percent of these merchants have asked their payment service providers (PSPs) to provide this technology, viewing it as a way...
Insights From Innovators, Retailers, Trailblazers
PYMNTS conducts thousands of interviews a year, some with the usual suspects of banks, card networks and FinTechs that define the financial services space, and some that get a bit outside of that strike zone. Here, we find innovative artificial intelligence...
AI, Omnichannel, Social Commerce: Inside the D2C Transformation
The retail sector is witnessing changes, with direct-to-consumer (D2C) brands leading innovation. As 2024 wanes, key trends influence how consumers interact with brands and make purchasing decisions. From artificial intelligence-powered personalization to a...